Frequently Asked Questions
What if I haven't received a tracking number for my order?
What if I haven't received a tracking number for my order?
Each weekday, within 24 hours of confirming your payment, your shipping label will be printed and you will receive an email from us containing your tracking number. Since we don’t ship on Saturday and Sundays, orders placed after 3 pm Friday will be shipped the following week. You will receive tracking near the beginning of the following week, dependent on processing times.
What if there's a problem with my order?
What if there's a problem with my order?
For any issues with your order including missing items please use the contact form on the website. Fill in the form with your name, email, and order then tell us the whole issue in the message section. We will respond ASAP, usually between 24 to 48 hours and fix the issue.
Why is my order on hold?
Why is my order on hold?
If you placed an order for an item that is currently on backlog your order will be placed on hold until we receive the item at which time it will be shipped to you right away.
How long will it take to receive my order?
How long will it take to receive my order?
Typically, orders are shipped within 24-48 hours after they are processed.
During peak sales times, orders are shipped 1-5 business days after processing, depending on order volumes
FedEx 2 Day will typically arrive 2 business days from ship date
FedEx Standard and Priority Overnight will typically arrive the next day, but these orders must be placed prior to 12pm CST for overnight delivery.
Shipments to PO Boxes, military bases, and Puerto Rico are shipped USPS Priority Mail Express and can vary on delivery times. USPS has stopped guaranteeing next day delivery
During peak sales times, orders are shipped 1-5 business days after processing, depending on order volumes
FedEx 2 Day will typically arrive 2 business days from ship date
FedEx Standard and Priority Overnight will typically arrive the next day, but these orders must be placed prior to 12pm CST for overnight delivery.
Shipments to PO Boxes, military bases, and Puerto Rico are shipped USPS Priority Mail Express and can vary on delivery times. USPS has stopped guaranteeing next day delivery
What is your return policy?
What is your return policy?
We can accept unopened and unused bottles if sent back within 10 days of receipt.
We can't resell any product that has been returned regardless so should you change your mind about a purchase, make sure to do it within 10 days.
Can you provide lab work for your products?
Can you provide lab work for your products?
Absolutely. All certificates of analysis (COA) with high-performance liquid chromatography lab results are available on each product page.
Why does my peptide bottle appear empty?
Why does my peptide bottle appear empty?
At first glance, vials containing 5mg, 10mg, or 20mg of raw/pure non-lyophilized peptides may seem empty. This is not the case. These quantities, especially when not combined with fillers, are quite minimal and may only appear as a faint residue. Our raw/pure and non-lyophilized products (not freeze-dried), do not contain any fillers and can appear as a light dusting inside of the vial.
Difficulty extracting product from vials?
Difficulty extracting product from vials?
Our lyophilized products are vacuum-sealed for quality assurance. To access the product, it may be necessary to inject at least 2 full 1ml syringes of air into the vial to break this seal effectively.
Not all vacuum seals feel the same - some may seem lighter or less noticeable than others. This variation is completely normal and does not affect the integrity of the product.
What is the volume of each vial?
What is the volume of each vial?
We use different vial sizes based on the required volume:
3 mL vials - typically used for materials measuring up to 50 mg
7 mL vials - typically used for materials measuring between 51-100 mg
10 mL vials - typically used for materials measuring between 101 mg to 1000 mg (1 g)
Additional Vial Information:
Sprayers are 15 mL in volume
Empty sterile vials are 10 mL in volume
3 mL vials - typically used for materials measuring up to 50 mg
7 mL vials - typically used for materials measuring between 51-100 mg
10 mL vials - typically used for materials measuring between 101 mg to 1000 mg (1 g)
Additional Vial Information:
Sprayers are 15 mL in volume
Empty sterile vials are 10 mL in volume
Do you offer custom synthesis or wholesale orders?
Do you offer custom synthesis or wholesale orders?
Please contact us via our contact page for direct consultation.